The Helpline was written by Katherine Collette. This novel is set in Australia and features a 30 year old senior mathematician named Germaine Johnson. Germaine worked for an insurance company and her job ended after an incident. Germaine is looking for another job but finds it hard as she is blunt to a fault. She is quirky and different and lacks the basic social skills necessary to get and keep a job. She is great with numbers and formulas though. When she gets a job at a senior citizen helpline with the help of her cousin she starts putting the calls into categories with the idea that the answers to the questions could be put into an automated phone system. She doesn't realize that the conversation with an actual person is what some seniors are seeking. Germaine's goal at work is to please the mayor of the city and to get promoted to a leadership position. The senior citizens are really not on her radar. As time progresses Germaine's opinion about who is really important in her work changes dramatically. Some of the situations Germaine gets herself into are comical and others made me cringe. I did enjoy this heart warming story.
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